Frequently Asked Questions:
Building Trust Together - Working Hand in Hand
Online auctions are a unique service, in a very exclusive market, especially since the onset of Covid-19. Building trust is crucial. Feeling comfortable is necessary. Understanding the entire procedure is very important. Co-Z Auctions provides transparency, confidence and connectivity right from the beginning. From the customized plans, to the final day of acquisition, we want you to feel satisfied at all times.
HOW DO I KNOW THIS IS THE RIGHT SERVICE FOR ME?
Right from the first phone call, we will be ready to explain the entire process to you. If you would like us to come out to your property and take a look for ourselves, we are happy to make arrangements. There is no obligation. When you feel comfortable with our explanation of the process, then we will begin customizing the plan that is right for you. We will only begin the work, when you are ready. The customized plan, allows you to have a voice about what you do or do not want throughout the preparation for the sale. We will be in contact with you at all times, ensuring transparency, fluid communication and comfort.
HOW MUCH DOES THIS SERVICE COST?
At Co-Z Auctions, we operate with a Five-Tier System. Which means, we are able to operate within those tiers to customize a plan that is right for you. After the consultation and walk-through, we will sit down to go over what specific services you require. Each plan is different, so cost is not fully decided until we see your property and distinguish what services fit you best. In most cases, there is no initial cost to you, only a cheque at the end of service.
WHAT’S INCLUDED WITH THE CONTRACT?
Our contracts are designed to protect you and us, all the while, providing a fair and detailed list of services provided. Co-Z Auctions is a fully licensed and bonded company, contributing comfort to you, our valued client. Signed by you and a commissioner of oath, ensures your cherished possessions are legally protected, available and ready for sale. As well as, Co-Z Auctions and its staff are protected while facilitating your sale.
HOW MUCH MONEY WILL I GET FROM MY SALE?
Due to the nature of an auction, no promises can be made on how much an item will sell for. Although, condition, quality and demand are big factors in the final hammer price. Through the international platform we use to host the auction, your items will have the opportunity to be seen by thousands of people. With the availability for shipping, your audience is very broad. Spreading the word and advertising diligently will provide more eyes and bids to your sale. Between the convenience of selling a lot of items quickly, to, not lifting a finger moving them, then receiving a cheque... clients walk away relieved and satisfied at the end of their sale.
WHAT HAPPENS IF MY SITUATION CHANGES?
Co-Z Auctions prides itself on flexibility, convenience and understanding. After the contract is signed and the process is started, we will do our best to accommodate your unexpected situation. If we can not work around the circumstances, considering your auction has not been published, we can discuss other options, at that time. Once the auction is published, it is a legal binding sale to the public and can not be reversed. However, we will be certain (together,) you are completely ready to sell before we publish.
HOW LONG DOES IT TAKE TO RECEIVE PAYMENT?
We like to pay our clients as quickly as possible. Our standard is 7-10 days from the final day of the auction.
DO I HAVE TO REMAIN PRESENT?
A big part of this process is organizing and sorting. Our professional, trustworthy staff work best when given adequate space. There are also circumstances where distance, life or work might prevent you from being able to attend throughout the process. We completely understand and are confident in our abilities to do a great job while you attend other commitments. As long as we have full access to all items going into the sale, nothing else is required from you until we hand you a cheque.
WHAT HAPPENS TO ITEMS, IF THEY DON'T SELL?
Typically, if items do not receive a bid, it is because they are of lesser quality, poor or non-working condition or just not in demand. In which case, we can either donate them for you to a donation center of your choice, you can keep them or we can include a removal service to bring them to a local waste disposal location. We will inform you in the initial consultation, the items that are good sellers and which items are a little more difficult. You are free to decide at that time, whether you still want to include them in your sale.